KVK
Digital services for entrepreneurs. Selected work on ordering, order history, customer service and appointment scheduling.
Adobe · Sketch · InVision
Searching the Trade Register.
The new KVK ordering flow is presented in my original portfolio as an MVP for desktop and mobile. The search screen supports company selection using the business name, registration number and address.
Finding previous orders.
The order history brings together dates, descriptions, products and prices. Period and employee filters help narrow the list; an expanded row shows the details of an order.
A clear starting point for questions.
A visual design concept for KVK customer service, combining a chatbot input, frequently asked questions and alternative contact options.
Scheduling a KVK office appointment.
The original case includes an appointment scheduling flow for desktop and mobile. These screens show office selection as part of planning an appointment to register a business.
Original case
Design approach and reflection
The challenge, design decisions and next step for KVK.
Challenge
Business users need to find companies, revisit orders, get answers and schedule appointments.
Analysis
The existing designs cover Trade Register search, order history, a chatbot concept and office selection for appointments.
Design decisions
Search criteria are explicit, order details can be expanded and alternative contact options sit alongside the chatbot.
Solution
A desktop and mobile MVP ordering flow, filterable order history, a visual chatbot concept and an appointment flow.
Validation and outcome
The ordering flow is presented as an MVP and the chatbot as a visual design concept. Verified usability findings or KPIs are not available.
Reflection
A next evaluation could focus on the clarity of search criteria and finding previous orders.
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